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and there's SantaMatch - America's #1 introduction site. ” Over 1,000,000 perfect match introductions made(!) How It Works |
Matches Frequently Asked Questions and Common Rants
(There is a button called 'remove' under each match and it takes one click to use it. It's better to get more matches and remove them than miss out because of something relatively minute. So before you send us comments regarding your matches, please read this)My matches don't seem to fit my criteria, what gives?
If you are getting such matches that don't fit, it means you are being introduced to "almost matches", which means some criteria are loosened so you don't miss out on great potential partners because of arbitrary definitions (for instance, body types). If you don't want that, uncheck "almost matches" in your member settings and you will receive only perfect matches but before you do so, review your profile criteria to make sure that you are not narrowing the net too much.
I specified that I date only non-smokers, why am I getting profiles of smokers?
You will not be introduced to smokers unless you have "almost matches" checked in your member settings. Smoking and drinking are considered changeable lifestyle/habits so unless you are adamant and under no circumstances would date a smoker/social smoker, we recommend that you check "any" next to "date smokers" in your profile criteria.
My match has not uploaded photos.
We understand - this is frustrating and it is inexplicable why someone would not upload photos on a site that respects privacy like SantaMatch. However, we cannot force members to upload their photos and all we can do is create incentives for them to upload pictures. Our most effective tool: your member settings by default hide your photos from members who have no photos. In addition, you can send them an ice breaker asking them to upload a photo. Those members without photos are aware that they are likely to be removed yet still we recommend that you give them a chance to upload photos before removing them, just in case they have a valid excuse.
My matches are too far away.
As of November 2008, as a result of user feedback, members can now set their own distance within which they will be introduced. You can do so by going to your profile criteria and changing the radius from its current default, which is 100 miles.
I was notified of a new introduction but didn't see any when I logged in.
That means your match has removed you before you logged in. It happens to everyone and it's a natural part of the selection process so you should not take it personally.
Why are my matches "disappearing"?
Just like you remove some matches, some matches will remove you. When they do, their profiles disappear from your active introduction list. You can see those who removed you by clicking the 'Removed Me" link in your My Intros page. Some of them may have allowed you to communicate with them even after you have been removed. Others who removed you may have chosen to block you. This is normal and everyone removes and gets removed so don't take it personally. The best you can do is improve your profile, upload photos and get approved.
Why am I not getting more matches?
There is a limit of 5 active introductions at a time so you don't spread yourself out too thin and have each other's undivided attention (or divided by 5 at most). When a notice message appears that tells you that you have reached the maximum number of active introductions, you must remove matches until that message disappears in order to receive new matches. Also, be aware that this limit of 5 active introductions sometimes creates "virtual queues" and many of your would-be matches are still reviewing other matches and are therefore occupied. Once they become available, you will be introduced. In addition, some of your profile criteria may be too narrow. Read these tips on how to maximize your introductions and how to avoid missing out on great matches.
My match is not responding and hasn't logged in. Why?
Remember: the right one will respond. We give you effortless tools such as ice breakers to gauge your match's interest so you don't have to write long emails in vain. We also make a constant effort to weed out and mark inactive profiles, however we cannot read people's minds. All profiles that you see are valid profiles of members who did not cancel their account and have a valid email address. One possible reason is that the member listed an email address that they do not check regularly. That's why we recommend to give those people a day or two to log in. The more likely reason is flawed spam filters that categorize legitimate emails as "spam" by mistake. When that happens, our emails do not reach that member and they have no way of knowing. In order to combat that, we initiated a new module that allows you to contact that person directly at their personal email address if they haven't responded and haven't logged in at least 7 days after you were introduced. Those members are active members and if you are introduced it means that you match what they are looking for. We strongly recommend that if it happens, you contact them directly and remind them to log into SantaMatch and make sure that our emails go into their inbox. This way you will save someone from missing out on a great match.
I like my match. What now?
Simply click the "express interest in..." button or drop your match a line. It's that simple.
What happens when I nudge my match?
An email is sent to your match telling them that their match wants them to log in and show signs of life.
My match's profile is incomplete and doesn't have enough information for me to make a decision.
That's why we have the "request more info from..." button. When you click that button it sends that member an email saying that you have asked them to complete their profile and upload photos.
Can I change my mind?
Yes. Whenever you remove a match, you can later un-remove that match. However they do not know that you have un-removed them until they log in. If they haven't logged in, it is recommended that you drop them a line to inform them that you have changed your mind and have un-removed them.
Thank you Santa, we both indicated that we like each other, what next?
It is recommended that you answer each other's questions on your profiles if you have any, but other than that... you are grown-ups and have tons of information on your profiles that will help you break the ice and get together.
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